At Alisios Van, we respect the privacy of our users and are committed to protecting the personal data you share with us.
1. Data Controller
- Owner: Alisios Experience S.L (in formation)
- Address: Calle Sevilla 11, Puerto del Rosario, 35600, Las Palmas, Spain
- Email: alisios.van@gmail.com
2. Personal data we collect
We collect data you provide through contact or booking forms, such as: name, email, phone, camper model, travel dates and your message. If you complete a booking, we may also collect data necessary to manage the rental and invoicing. Payments are processed by secure providers; we do not store full card details on our servers.
In addition, our campers have geolocation and driving control systems that record:
- Location during the rental period.
- Vehicle speed.
- Compliance with the legal circulation perimeter and access restrictions to protected areas.
3. Purpose of data processing
- Manage inquiries and requests.
- Process bookings and provide customer support.
- Ensure proper use of the vehicles by monitoring speed and permitted circulation areas, for user safety and fleet protection.
- Maintain necessary administrative communications for service provision.
4. Legal basis
Processing is based on:
- Consent you give us when submitting forms or accepting the booking.
- Performance of a contract, i.e., provision of the rental service.
- Legitimate interest, limited to vehicle security, damage prevention, fraud prevention, and basic website analytics (only if you consent to analytics cookies).
5. Data retention
We keep your data while there is a contractual or business relationship and for the applicable legal periods (tax, accounting or legal obligations). After this period, data may be securely blocked solely to address legal liabilities.
6. Disclosure to third parties
We do not share your data with third parties except:
- When required by law.
- To provide the contracted service (e.g., insurers, roadside assistance).
- Technology providers that manage our website, email and communications, under data processing agreements.
7. International transfers
Some providers may be located outside the European Economic Area. In such cases, we apply adequate safeguards, such as Standard Contractual Clauses or equivalent legal mechanisms.
8. User rights
You can exercise your rights of access, rectification, deletion, objection, restriction and portability by emailing alisios.van@gmail.com, including sufficient information to verify your identity. If you believe your data is being processed in breach of current regulations, you have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD).
9. Cookies and tracking
We use technical cookies and, with your consent, preference and analytics cookies. For details and to manage your choices, see our Cookie Policy. You can change your consent at any time from Cookie settings.
10. Security
We apply appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure or destruction. Geolocation data are used only for the purposes described and are processed securely.
11. Consequences of non-compliance with driving rules
The geolocation system allows us to monitor compliance with:
- Speed limit.
- Legal circulation perimeter.
- Access restrictions to protected areas.
In case of continued non-compliance with these rules:
- The security deposit will be fully retained.
- Any resulting legal penalties will be the sole responsibility of the driver.
12. Updates to this policy
We may update this policy to reflect changes in our practices or legal requirements. We encourage you to review it periodically.
Last updated: February 2026